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Churn
The key to retaining customers and increasing profits
Churn prediction, or customer attrition forecasting, is a powerful tool based on AI that assesses the likelihood of customers discontinuing a product or service. With churn prediction, companies can anticipate customer departures and, through retention strategies, secure long-term collaboration.
Our AI Hub’s Churn tool can help you:
Reduce customer or client churn by identifying at-risk individual
Focus on customers or clients with a high risk of leaving, which reduces revenue loss
Build trust and loyalty through tailored actions, loyalty programs, and improved customer service
Reduce customer churn with insights powered by AI. Forecast customer behavior, retain high-value clients, and strengthen loyalty.
Churn Prediction – The Key to Your Business Success
For example, if you are a retail chain noticing that your loyalty program members are using benefits less frequently, buying less, or have stopped purchasing altogether, you're aware that this trend will result in decreased sales, especially among once-regular customers. How can this problem be addressed?
If not resolved, this issue can have irreversible consequences for the business.
Reducing churn directly impacts company revenue. A proactive approach, including customized offers, enhanced customer support, and targeted marketing campaigns, can solve customer churn problems—whether customers are abandoning their carts mid-purchase or completely ceasing purchases or use of services.
Churn prediction is particularly crucial for industries like telecommunications, e-commerce, and SaaS, where long-term customer retention is key to revenue growth.
The Future of Customer Retention Strategies
As AI continues to advance and enhance data analysis capabilities, churn prediction will become increasingly accurate and effective.
With timely strategies for reducing churn, you’ll have a much greater chance of retaining your customers and clients, building lasting relationships, and increasing your revenue.
Testimonials
“As a long-time client and a partner of ThingSolvers, I’ve always been impressed by their practical solutions-driven spirit and mindset, combined with deep expertise in data analytics & data management.
What I truly believe sets them apart is their strong commitment to collaboration, paired with a no-nonsense approach—a combination that makes even the most challenging projects manageable.”
“Anticipating customer behavior and creating strong loyalty programs are no longer future, but the present of modern retail business. Experienced, dedicated, and extremely open-minded professionals from the Things Solver team helped us to dig deeper into our customer database. They developed a powerful tool which helps us to understand our customer’s behavior and provide them the best possible service.”
Our online shop, www.gbs.rs, has been using the Solver AI Suite service from Things Solver for several years, and we are extremely satisfied with the results their AI search tool delivers. Thanks to this solution, our shop’s users can easily and quickly find products that the AI algorithm recommends based on personalization, as well as products that best suit their needs, significantly contributing to their satisfaction and making the shopping experience seamless.
We would also like to highlight the professionalism and kindness of the Things Solver team, who are always ready to collaborate and quickly adapt the tool to our specific needs. Every personalization and additional service has been implemented efficiently and within the agreed timelines, which is of great importance to us.
Golden Beauty Shop is an online shop where customers can find a wide range of decorative cosmetics from the Golden Rose brand, hair dyes from Elea, MM Beauty, and Miss Magic brands, as well as hair and hand care products from the Aroma brand. With the support of Things Solver, our team is able to deliver the top-notch customer experience our shoppers expect and deserve.
Things Solver has become an essential part of our operations at Gigatron, enabling us to make informed and faster decisions. Their advanced solutions for analyzing website visitor behavior, advanced segmentation, and customer profiling have significantly improved our operational processes, particularly in optimizing sales strategies.
Thanks to Things Solver, we have been able to identify key trends, personalize offers, and enhance team efficiency. Their team is highly professional and always ready to provide support, making collaboration with them straightforward and productive.
“We began the cooperation with the Things solver team couple a of years ago, after thorough analysis with whom we want to make our business smart wise. As of then, we have expanded our cooperation in all three countries (Austria, Switzerland and Germany) and the first results have become visible in two months. Planning our sales and retention strategies become an interesting field to expand our strategies through Things Solver Suite.
Beginning with smooth onboarding from Things Solver sales guys, through sharing the context of our data with clever and thorough data analysts, I may say that we have become satisfied and much smarter Things Solver clients. Every day, in every respect, we are progressing more and more Together!”
“Partnering with Things Solver has completely changed the game for us, turning us from a traditional Telecom into a data-powered company that really gets our customers and makes smarter business moves. With their AI skills and cloud data lake technical implementation support, we can try out new ideas fast in the hyperscaler environment and see results right away.
Working with Things Solver means we don’t just understand our customers better; we’re also ahead of the curve with best practices and fresh ideas – because they’ve always got our back with guidance and support, in a very easy-going atmosphere!”
“Working with Things Solver empowered us to start transforming our business from being a marketing platform to a data-driven organization that utilizes data to build up customer relationships and make better business decisions. With Things Solver Suite you can test and learn quickly. Learn not only what your customers want, but also learn best practices in the business, because Things Solver guys won’t let you out in the dark. They are always there for us to support, advise and deliver! As important as all before mentioned – working with you guys brings so much fun and joy!”
“Collaboration with Thing Solver is a comprehensive journey which leads from discovery to delivery. Their rapid adoption of the latest market trends and receptiveness to our needs, combined with friendly conversation, brought us added value in a relevant business context. Keep it up!”
Frequently Asked Questions
Find answers to the most common questions you may have.
How can churn prediction benefit my business
Churn prediction can directly impact revenue by identifying at-risk customers early on, allowing your business to proactively implement retention strategies, such as personalized offers, improved support, and targeted marketing. This approach is particularly beneficial in industries where long-term customer relationships are crucial, like telecommunications, e-commerce, and SaaS.
Why is customer retention important for business growth?
Customer retention is key to sustaining and increasing profits, as retaining loyal customers is typically more cost-effective than acquiring new ones. When customers stay engaged, they’re more likely to make repeat purchases, participate in loyalty programs, and recommend your business, all of which contribute to growth.
How does AI enhance churn prediction?
AI-driven churn prediction analyzes customer behavior patterns, purchasing frequency, and satisfaction indicators, making predictions more accurate and actionable. This level of insight enables businesses to implement timely interventions and improve the overall customer experience.
How do I get started with churn prediction?
To learn more about implementing churn prediction for your business, you can book a demo, that’s completely free. Our team will walk you through how the Churn tool works and how it can be customized to meet your retention needs.