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Solver Customer Hub
Everything you need to know to understand your customer
Collect all the information about your customers and clients in one place. In today’s world, information is the key to successful business operations.
With Solver Customer Hub, you can:
Gather all information about your users in one place
Use the collected information for various types of campaigns and conversions
Create an accurate profile of each user
Does it seem complicated? It’s not at all, and the best part is that you
don’t need any programming knowledge to use Solver Customer Hub!
Information in one place, accessible to everyone
Today, modern business operations of serious companies largely rely on having information. It must be accurate and accessible. Marketers will use it to personalize campaigns, and managers will use it for management and decision-making.
Very often, customer and client data is incomplete, outdated, or inaccurate. It can also happen that certain data groups are only available to a specific team, or a specially trained person is required to manage that information.
Solver Customer Hub is designed to solve exactly these challenges. Consolidate and fully utilize your customer and client data. Spend more time using the collected data and information, and less time trying to manage them.
Group users based on criteria you define with Segmentation Studio
Simply put, Segmentation Studio is a platform that will help you better and more clearly understand your users, whether they are visitors, prospects, or customers, and offer them exactly what they want.
All data collected through previously created forms in Form Studio and organized in Audience Studio can be segmented using various sections.
If you want to create characteristic groups of customers based on personal characteristics, interactions, or behavior within Segmentation Studio, you will use the Segments.
Using the Insights, you will have an overview of the segments. It also covers customer database information such as average cart value and more.
The Audience section provides an overview of all created segments that can later be analyzed and used for future conversions.
Profiles is a component used for direct sales activities. It will gather all customer data in one place.
From idea to automated workflow in just a few steps with Form Studio
With Form Studio, create lead generation forms in 3 simple steps:
1. Create a Form – Using our drag-and-drop interface, create forms tailored to your specific needs.
2. Customize and Embed – In the next step, customize the appearance and functionality of the form, then generate the HTML code to embed it on your site.
3. Track Results – With detailed reports and analytics, gain insights into the results. The information collected through the created forms can then be segmented through Segmentation Studio to be used in the best possible way for creating campaigns and other activities.
With Audience Studio all data will be organized in one place
Whether it's visitors, prospects, or customers, with Audience Studio, all relevant data will be in one place.
Data collected through forms created in Form Studio will be optimized and ready for further use. If you collect your data in another way, you can consolidate and save it in one place through this functionality.
Profile Studio a complete view of the customer
Every customer is unique. They have unique habits, behaviors, and attitudes towards purchasing.
Creating each customer’s identity through Identity Resolution is a solution that will ultimately bind the client to the company and its services. By collecting information from various sources such as registration data, completed surveys, and more, a customer profile is built. Such a built profile will allow for personalized offers and targeted campaigns.
Profile Studio consolidates collected data into unique user profiles that can later be grouped through Segmentation Studio based on various criteria.
Testimonials
“As a long-time client and a partner of ThingSolvers, I’ve always been impressed by their practical solutions-driven spirit and mindset, combined with deep expertise in data analytics & data management.
What I truly believe sets them apart is their strong commitment to collaboration, paired with a no-nonsense approach—a combination that makes even the most challenging projects manageable.”
“Anticipating customer behavior and creating strong loyalty programs are no longer future, but the present of modern retail business. Experienced, dedicated, and extremely open-minded professionals from the Things Solver team helped us to dig deeper into our customer database. They developed a powerful tool which helps us to understand our customer’s behavior and provide them the best possible service.”
Our online shop, www.gbs.rs, has been using the Solver AI Suite service from Things Solver for several years, and we are extremely satisfied with the results their AI search tool delivers. Thanks to this solution, our shop’s users can easily and quickly find products that the AI algorithm recommends based on personalization, as well as products that best suit their needs, significantly contributing to their satisfaction and making the shopping experience seamless.
We would also like to highlight the professionalism and kindness of the Things Solver team, who are always ready to collaborate and quickly adapt the tool to our specific needs. Every personalization and additional service has been implemented efficiently and within the agreed timelines, which is of great importance to us.
Golden Beauty Shop is an online shop where customers can find a wide range of decorative cosmetics from the Golden Rose brand, hair dyes from Elea, MM Beauty, and Miss Magic brands, as well as hair and hand care products from the Aroma brand. With the support of Things Solver, our team is able to deliver the top-notch customer experience our shoppers expect and deserve.
Things Solver has become an essential part of our operations at Gigatron, enabling us to make informed and faster decisions. Their advanced solutions for analyzing website visitor behavior, advanced segmentation, and customer profiling have significantly improved our operational processes, particularly in optimizing sales strategies.
Thanks to Things Solver, we have been able to identify key trends, personalize offers, and enhance team efficiency. Their team is highly professional and always ready to provide support, making collaboration with them straightforward and productive.
“We began the cooperation with the Things solver team couple a of years ago, after thorough analysis with whom we want to make our business smart wise. As of then, we have expanded our cooperation in all three countries (Austria, Switzerland and Germany) and the first results have become visible in two months. Planning our sales and retention strategies become an interesting field to expand our strategies through Things Solver Suite.
Beginning with smooth onboarding from Things Solver sales guys, through sharing the context of our data with clever and thorough data analysts, I may say that we have become satisfied and much smarter Things Solver clients. Every day, in every respect, we are progressing more and more Together!”
“Partnering with Things Solver has completely changed the game for us, turning us from a traditional Telecom into a data-powered company that really gets our customers and makes smarter business moves. With their AI skills and cloud data lake technical implementation support, we can try out new ideas fast in the hyperscaler environment and see results right away.
Working with Things Solver means we don’t just understand our customers better; we’re also ahead of the curve with best practices and fresh ideas – because they’ve always got our back with guidance and support, in a very easy-going atmosphere!”
“Working with Things Solver empowered us to start transforming our business from being a marketing platform to a data-driven organization that utilizes data to build up customer relationships and make better business decisions. With Things Solver Suite you can test and learn quickly. Learn not only what your customers want, but also learn best practices in the business, because Things Solver guys won’t let you out in the dark. They are always there for us to support, advise and deliver! As important as all before mentioned – working with you guys brings so much fun and joy!”
“Collaboration with Thing Solver is a comprehensive journey which leads from discovery to delivery. Their rapid adoption of the latest market trends and receptiveness to our needs, combined with friendly conversation, brought us added value in a relevant business context. Keep it up!”
Without Customer Hub, your customer and client data and information can become outdated, duplicated, or inaccessible to teams without programming knowledge.
Customer Hub (CDP) represents your business center. It will gather all data and information in one place. It will be accessible to the entire organization and always up-to-date.
Teams can access data at any time and connect tools and processes with user profiles to track their customer journey, report on changes, and create marketing campaigns.
Frequently Asked Questions
Find answers to the most common questions you may have.
How does Customer Hub work?
Customer Hub, also known as a CDP (Customer Data Platform), is the central point for gathering all information about your clients. It is connected to all platforms, communication channels, and products your users purchase. Customer Hub allows the organization of this data and information and enables action implementation.
Do I need to hire a person to manage Customer Hub?
No, you will not need another employee. The platform is very easy to manage, and you decide who among your employees will have access.
What’s the difference between visitors, prospects, and customers?
These terms determine the stage each is at in the buying process. Visitors are people who have only visited your website. Prospects will show more interest in purchasing or a service; they will leave their contact phone number or email. A customer is someone who has already purchased a product or service through your site.