Personalization Hub

Gain the ability to create dynamic, highly targeted customer and clients experiences

Comprehensive platform designed to maximize the potential of your customer and clients interactions.

Personalization Hub allows you to deliver personalized, highly engaging experiences that drive sales, increase customer loyalty, and improve satisfaction across all digital channels.

With Personalization Hub you can:

Tailor customer interactions across channels

Boost search accuracy and relevance

Increase customer satisfaction

Refine and adapt search results

Create a seamless customer journey

Combining Touchpoint Studio and Search Studio empowers brands to create a data-driven, personalized shopping experience that’s engaging, efficient, and satisfying from start to finish.

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Revolutionize personalized engagement with Touchpoint Studio

Touchpoint Studio is your go-to solution for managing customized customer experiences across any digital channel. By integrating AI-driven, dynamic content, Touchpoint Studio enables you to deliver the right message at the right time, tailored to each stage of the customer’s journey.

Automated and dynamic content across channels. Touchpoint Studio enables brands to automatically deliver personalized content across digital channels, such as websites, mobile apps, email, and SMS. This functionality ensures consistency and relevance of content at all times, leading to higher customer engagement.
AI-powered personalized recommendations. With powerful AI-based algorithms, Touchpoint Studio analyzes user behavior and past interactions to create recommendations that align with customer preferences. For instance, if a customer adds a laptop to their cart, the platform will automatically suggest relevant accessories, such as mice, laptop bags, or pads, increasing the average order value through cross-selling and upselling.
Personalized messages during checkout. Touchpoint Studio provides the ability to send motivational messages to customers on the checkout page, which can be a crucial step toward completing the purchase. For example, if a customer lingers on the cart page, a message like “You’re just one step away from your new bag!” or “Your discount coupon is about to expire, complete your purchase now!” can create a sense of urgency and encourage the customer to finish the transaction.
Display appropriate content based on purchase stage. Depending on the stage of the purchasing process, Touchpoint Studio adapts content to make it as relevant as possible. If a customer spends too much time on the checkout page, a message with a personalized offer or discount coupon can automatically appear, encouraging them to complete the purchase.

Revolutionize personalized engagement with Touchpoint Studio

What you can expect

Reduces cart abandonment

Touchpoint Studio allows brands to intervene at critical moments with personalized messages and relevant recommendations, encouraging customers to complete their purchase.

Increases average order value

By adding relevant products at a moment when the customer is already planning to buy, brands can encourage them to add additional items to their cart.

Boosts customer satisfaction and loyalty

With Touchpoint Studio, brands can provide a unique experience that motivates customers to return and make repeat purchases.

Increases engagement through campaigns and promotions

Brands can effectively promote certain products or campaigns through dynamic messages targeted at specific customer segments. In this way, Touchpoint Studio not only assists in product promotion but also enables direct customer engagement at the right moment.

Touchpoint Studio offers a comprehensive solution for personalizing the customer experience, enabling brands to develop an effective data-driven strategy. This way, you can increase sales, improve customer satisfaction, and ensure customer retention.

Search Studio - Precision in every search

Search Studio transforms the search experience on your site, allowing users to find precisely what they need with ease. Using cutting-edge AI, Search Studio delivers hyper-accurate search results, reducing the frustration of irrelevant outcomes and increasing the likelihood of conversions.

AI-Powered search accuracy. Search Studio uses cutting-edge AI algorithms to interpret customer search queries accurately, even when they contain synonyms, similar terms, or phrases. For instance, a customer searching for “sneakers” will also see results for “running shoes,” ensuring they don’t miss relevant products due to terminology differences.
Enhanced product and content discovery. By refining search results based on user behavior and intent, Search Studio increases the visibility of your products and content. This feature is especially valuable on websites with large inventories or complex content, helping customers quickly navigate to their desired products.
Personalized search experience. Search Studio adapts search results based on individual preferences, analyzing each customer’s search history and behaviors to display results that are most relevant to them. This not only helps customers find the products they need but also improves their overall experience on your site.
User-friendly interface with real-time suggestions. Search Studio offers real-time suggestions as customers type, simplifying the search process and guiding them to relevant options instantly.
This feature reduces frustration by minimizing the need for repeated searches, making it easier for customers to locate their desired items.

Help your costumers find what they really need

Increases search relevance and conversion rates

With Search Studio’s AI-powered precision, customers are more likely to find products they want, boosting satisfaction and increasing the likelihood of a purchase. Improved search relevancy translates directly into higher engagement and conversion rates.

Reduces customer frustration

One of the most common challenges on large websites is customers’ inability to find relevant results, leading to frustration and site abandonment. Search Studio minimizes this issue by using advanced AI to understand search intent and language variations, ensuring accurate and satisfying results every time.

Enhances product visibility and sales

Search Studio makes it easier for customers to discover products that match their needs, even if they’re using different terms to search. By doing so, it increases product visibility and improves the chances of cross-selling, upselling, and boosting sales overall.

Seamless experience across different device types

Search Studio is optimized for mobile and desktop, providing a seamless and consistent experience regardless of the device. Customers can easily find what they’re looking for, no matter how or where they’re shopping, which is essential for maintaining engagement in today’s multi-device environment.

By implementing Search Studio, you’re investing in a tool that delivers a smarter, faster, and more precise search experience, leading to happier customers who can effortlessly find what they need. This not only builds trust but also encourages return visits and loyalty. For businesses, the improved search relevance and personalization drive higher engagement, greater conversion rates, and ultimately a more profitable online presence.

Testimonials

Goran Pavlovic

BI, Big Data Analyitcs Director @A1 Serbia

“As a long-time client and a partner of ThingSolvers, I’ve always been impressed by their practical solutions-driven spirit and mindset, combined with deep expertise in data analytics & data management.

What I truly believe sets them apart is their strong commitment to collaboration, paired with a no-nonsense approach—a combination that makes even the most challenging projects manageable.”

Stefan Cvorovic,

Marketing Director

“Anticipating customer behavior and creating strong loyalty programs are no longer future, but the present of modern retail business. Experienced, dedicated, and extremely open-minded professionals from the Things Solver team helped us to dig deeper into our customer database. They developed a powerful tool which helps us to understand our customer’s behavior and provide them the best possible service.”

Oleg Ivanov

Digital Account Manager

Our online shop, www.gbs.rs, has been using the Solver AI Suite service from Things Solver for several years, and we are extremely satisfied with the results their AI search tool delivers. Thanks to this solution, our shop’s users can easily and quickly find products that the AI algorithm recommends based on personalization, as well as products that best suit their needs, significantly contributing to their satisfaction and making the shopping experience seamless.

We would also like to highlight the professionalism and kindness of the Things Solver team, who are always ready to collaborate and quickly adapt the tool to our specific needs. Every personalization and additional service has been implemented efficiently and within the agreed timelines, which is of great importance to us.

Golden Beauty Shop is an online shop where customers can find a wide range of decorative cosmetics from the Golden Rose brand, hair dyes from Elea, MM Beauty, and Miss Magic brands, as well as hair and hand care products from the Aroma brand. With the support of Things Solver, our team is able to deliver the top-notch customer experience our shoppers expect and deserve.

Vladimir Ćuk

Head of Marketing

Things Solver has become an essential part of our operations at Gigatron, enabling us to make informed and faster decisions. Their advanced solutions for analyzing website visitor behavior, advanced segmentation, and customer profiling have significantly improved our operational processes, particularly in optimizing sales strategies.

Thanks to Things Solver, we have been able to identify key trends, personalize offers, and enhance team efficiency. Their team is highly professional and always ready to provide support, making collaboration with them straightforward and productive.

Predrag Simic

COO MTEL DACH

“We began the cooperation with the Things solver team couple a of years ago, after thorough analysis with whom we want to make our business smart wise. As of then, we have expanded our cooperation in all three countries (Austria, Switzerland and Germany) and the first results have become visible in two months. Planning our sales and retention strategies become an interesting field to expand our strategies through Things Solver Suite.

Beginning with smooth onboarding from Things Solver sales guys, through sharing the context of our data with clever and thorough data analysts, I may say that we have become satisfied and much smarter Things Solver clients. Every day, in every respect, we are progressing more and more Together!”

Sinisa Arsic

Director of Department for Data, analytics and intelligent automation of business processes

“Partnering with Things Solver has completely changed the game for us, turning us from a traditional Telecom into a data-powered company that really gets our customers and makes smarter business moves. With their AI skills and cloud data lake technical implementation support, we can try out new ideas fast in the hyperscaler environment and see results right away.

Working with Things Solver means we don’t just understand our customers better; we’re also ahead of the curve with best practices and fresh ideas – because they’ve always got our back with guidance and support, in a very easy-going atmosphere!”

Aleksandar Popovic

CEO Super Kartica

“Working with Things Solver empowered us to start transforming our business from being a marketing platform to a data-driven organization that utilizes data to build up customer relationships and make better business decisions. With Things Solver Suite you can test and learn quickly. Learn not only what your customers want, but also learn best practices in the business, because Things Solver guys won’t let you out in the dark. They are always there for us to support, advise and deliver! As important as all before mentioned – working with you guys brings so much fun and joy!”

Irena Radakovic

Head of CRM and Analytics

“Collaboration with Thing Solver is a comprehensive journey which leads from discovery to delivery. Their rapid adoption of the latest market trends and receptiveness to our needs, combined with friendly conversation, brought us added value in a relevant business context. Keep it up!”

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Frequently Asked Questions

Find answers to the most common questions you may have.

Do I need a credit card to schedule a demo?

No, you don’t need a credit card to schedule a demo. Through the free demo, you can learn how Segment Insights can improve your marketing strategies.

What is Personalization Hub?

Personalization Hub is a comprehensive platform that enables businesses to create dynamic, highly targeted customer experiences. It enhances interactions across digital channels by delivering personalized, engaging content that boosts sales, loyalty, and customer satisfaction.

What are the benefits of using Personalization Hub?

With Personalization Hub, businesses can tailor customer interactions across various channels, boost search accuracy, increase conversion rates, and create a seamless customer journey. The platform's focus on personalization results in higher engagement and better retention.