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Touchpoint Studio
Revolution in Managing Personalized Experiences
Touchpoint Studio is an innovative solution that enables you to manage personalized experiences for your customers and clients across all digital channels. It will ensure higher engagement, increase sales, and improve customer and client loyalty.
Touchpoint Studio allows you to:
Get automated and dynamic content across all your digital channels. Use the power of artificial intelligence to increase the relevance of recommendations Define different types of content that will be displayed based on the customer’s stage in the purchasing cycle.
One common issue e-commerce platforms face is cart abandonment. A potential customer visits the website, selects a product, adds it to the cart, but doesn’t complete the purchase. This can be due to several factors, such as lack of personalization or insufficient information.
With Touchpoint Studio, this problem is easily and simply resolved.
Provide the right information and send targeted messages at the right time.
Deliver dynamic and personalized
messages to each of your customers
Touchpoint Studio is a unique solution for managing personalized experiences on any channel. It is ideal if you want to boost sales, retain customers during the checkout process, promote specific campaigns, or provide information that may interest your customers or clients.
Dynamic product recommendations (cross-selling and upselling)
When a customer adds a product to the cart, Touchpoint Studio's "Smart" recommendations will display relevant additional products or accessories that might interest the customer.
This increases the purchase value. For example, a customer who adds a laptop to their cart might be interested in offers for mouse pads, mice, laptop bags, etc.
Personalized message during checkout
With Touchpoint Studio, you can send a personalized message that encourages the potential customer to complete the purchase.
For example: "You're just one step away from your new dress" or "Your discount coupon is about to expire, complete your purchase now!"
These messages can serve as great motivation to finalize the transaction.
Smart search
Cart abandonment often happens because it is difficult or slow to find all the necessary product information.
With Touchpoint Studio, customers or clients can easily find answers and additional product information.
A fully informed customer will make a purchasing decision more easily.
Displaying appropriate content based on the purchase stage
Touchpoint Studio allows content to adapt to the customer’s current stage in the buying process. For example, if a customer lingers too long on the checkout page, a reminder with a personalized offer or a discount coupon will appear, encouraging them to complete the purchase.
With Touchpoint Studio, you can:
• Reduce cart abandonment,
• Increase average order value, and
• Create a better customer experience.
Testimonials
“As a long-time client and a partner of ThingSolvers, I’ve always been impressed by their practical solutions-driven spirit and mindset, combined with deep expertise in data analytics & data management.
What I truly believe sets them apart is their strong commitment to collaboration, paired with a no-nonsense approach—a combination that makes even the most challenging projects manageable.”
“Anticipating customer behavior and creating strong loyalty programs are no longer future, but the present of modern retail business. Experienced, dedicated, and extremely open-minded professionals from the Things Solver team helped us to dig deeper into our customer database. They developed a powerful tool which helps us to understand our customer’s behavior and provide them the best possible service.”
Our online shop, www.gbs.rs, has been using the Solver AI Suite service from Things Solver for several years, and we are extremely satisfied with the results their AI search tool delivers. Thanks to this solution, our shop’s users can easily and quickly find products that the AI algorithm recommends based on personalization, as well as products that best suit their needs, significantly contributing to their satisfaction and making the shopping experience seamless.
We would also like to highlight the professionalism and kindness of the Things Solver team, who are always ready to collaborate and quickly adapt the tool to our specific needs. Every personalization and additional service has been implemented efficiently and within the agreed timelines, which is of great importance to us.
Golden Beauty Shop is an online shop where customers can find a wide range of decorative cosmetics from the Golden Rose brand, hair dyes from Elea, MM Beauty, and Miss Magic brands, as well as hair and hand care products from the Aroma brand. With the support of Things Solver, our team is able to deliver the top-notch customer experience our shoppers expect and deserve.
Things Solver has become an essential part of our operations at Gigatron, enabling us to make informed and faster decisions. Their advanced solutions for analyzing website visitor behavior, advanced segmentation, and customer profiling have significantly improved our operational processes, particularly in optimizing sales strategies.
Thanks to Things Solver, we have been able to identify key trends, personalize offers, and enhance team efficiency. Their team is highly professional and always ready to provide support, making collaboration with them straightforward and productive.
“We began the cooperation with the Things solver team couple a of years ago, after thorough analysis with whom we want to make our business smart wise. As of then, we have expanded our cooperation in all three countries (Austria, Switzerland and Germany) and the first results have become visible in two months. Planning our sales and retention strategies become an interesting field to expand our strategies through Things Solver Suite.
Beginning with smooth onboarding from Things Solver sales guys, through sharing the context of our data with clever and thorough data analysts, I may say that we have become satisfied and much smarter Things Solver clients. Every day, in every respect, we are progressing more and more Together!”
“Partnering with Things Solver has completely changed the game for us, turning us from a traditional Telecom into a data-powered company that really gets our customers and makes smarter business moves. With their AI skills and cloud data lake technical implementation support, we can try out new ideas fast in the hyperscaler environment and see results right away.
Working with Things Solver means we don’t just understand our customers better; we’re also ahead of the curve with best practices and fresh ideas – because they’ve always got our back with guidance and support, in a very easy-going atmosphere!”
“Working with Things Solver empowered us to start transforming our business from being a marketing platform to a data-driven organization that utilizes data to build up customer relationships and make better business decisions. With Things Solver Suite you can test and learn quickly. Learn not only what your customers want, but also learn best practices in the business, because Things Solver guys won’t let you out in the dark. They are always there for us to support, advise and deliver! As important as all before mentioned – working with you guys brings so much fun and joy!”
“Collaboration with Thing Solver is a comprehensive journey which leads from discovery to delivery. Their rapid adoption of the latest market trends and receptiveness to our needs, combined with friendly conversation, brought us added value in a relevant business context. Keep it up!”
Provide the right information and send targeted messages at the right time.
Frequently Asked Questions
Find answers to the most common questions you may have.
How does Touchpoint Studio use AI?
Touchpoint Studio uses AI (artificial intelligence) to analyze user data and behavior, enabling more accurate product and content recommendations. This increases the relevance of displayed information and helps optimize the purchasing process.
How does Touchpoint Studio specifically help increase sales?
Touchpoint Studio boosts sales through upselling and cross-selling strategies, displaying relevant product recommendations to users based on their previous searches, purchases, and interests. It also encourages users to complete their purchase with personalized messages during the buying process.
How long does it take to implement Touchpoint Studio?
The implementation time depends on the complexity of your system and specific requirements.
Do I need programming knowledge to use Touchpoint Studio?
No, you do not need any programming knowledge or services from a programmer.
Can the rules for content and recommendation display be customized?
Yes, Touchpoint Studio allows you to define custom rules for displaying content and recommendations. You can create various scenarios based on user behavior, their stage in the purchase process, or specific marketing goals.