Agentic AI will transform industries, but with one important exception — without consolidated data, even the most sophisticated AI systems will fail. Consolidated data is not just a technical requirement; it is the foundation of an AI agent’s capability to …
Third-party cookies: Why is Google removing them and what does it mean?
The difference between CDPs and CRMs
In today’s overly connected digital landscape, businesses often deal with an unprecedented influx of data from various sources. Using this data effectively has become essential for driving growth, improving customer experiences, and staying ahead of the competition. However, sometimes things …
Integrating recommenders with existing marketing tech stacks
Choosing the right recommender: A buyer’s guide for businesses
Revolutionizing Customer Experience with Automation
Customer experience automation is the strategic use of technology to automate and optimize various touchpoints throughout the customer journey. From initial awareness to post-purchase support, CXA aims to improve every interaction, making them more efficient, personalized, and seamless. By automating …
Mastering Customer Data Management: A Comprehensive Guide
Customer Data Management (CDM) is a systematic process of collecting, organizing, analyzing and utilizing customer data to gain valuable insights and enhance business operations. This encompasses a wide array of data types, including demographic information, purchasing behavior, interactions with the …